The Bergen County Emergency Rental Assistance Program is open on June 14th for applications from tenants whose household incomes are at or below 80% area median income (AMI). Applications will be accepted on a first-come, first-served basis while program funding is available or up until the deadline of July 23rd 2021, whichever comes first. Landlords may register at any time.
Important Notice: Applying for the ERAP is free and one-on-one application assistance for tenants is available in English and Spanish by contacting the ERAP Call Center 855-203-6952. Please be wary of any request for payment to apply to this program.
If You Are Experiencing Homelessness or At Risk of Homelessness: If you are experiencing homelessness or facing imminent homelessness, please contact the following groups:
Thank you for your interest in applying for the Rapid Response Recovery (R3) Emergency Rental Assistance Program. We have reached the program’s weekly completed application capacity. Funding is still available and the application portal will reopen next Monday at 8 a.m. If you are still working on your application, you may complete it at any time so that you are prepared to submit your application when the portal reopens next Monday.
Internet Explorer is not supported. For optimal experience, please use Chrome or Edge.
Please select a program tile below to view additional details on each relief program:
If you have questions about the program, issues with your account, the application form or another page on this portal, call our support team anytime from 9-6pm eastern Monday-Friday:
For Emergency Rental Assistance, call 855-203-6952
For key details on Bergen County's Emergency Rental and Utility Assistance Program, click here.
Landlords - Information and FAQs
As a landlord, you play an essential role in the ERAP and are encouraged to actively participate to be eligible for funding. Registration is required for landlords to participate as a vendor in the program and receive funds directly on behalf of their approved tenants.
How do I register for ERAP?
Online registration is open for landlords within Bergen County. REGISTER
Registration allows tenants and landlords to be matched up within the system and for landlords to see the status of tenant applications. If a landlord is not registered, the landlord will receive a registration invitation when a tenant applies to the program and provides landlord information on the application.
If you experience problems when registering or have questions about the program, you may call (855) 203-6952 to speak with a Customer Call Center Representative who will provide support and guidance. The call center is open from 9 AM until 6 PM est, Monday through Friday.
What information do I need to collect for tenants and what documents must I upload to register myself?
You will need all of the following when registering:
If your tenant submits an application, you will be required to provide:
What does the assistance pay for?
The funds are for payment towards past-due rent, past-due electric bills and past-due gas bills, if applicable. Funding must be applied to the months approved by the program. If you are registered and your tenant is approved for funding, you will receive the payments directly. Payments for electric bills will be handled directly through the utility companies.
If an approved tenant received previous shelter assistance from the County for a month that remains past due, the program will not be able to duplicate the eligibility payment for that month(s).
Is there a funding limit to what landlords can receive?
There is no limit to what landlords can receive as the funding will be covering households. Landlords could have multiple households approved for funding because of the number of properties they have within Bergen County.
Assistance provided can be up to 12 months of past-due rent from March 13, 2020 or later, per household. It may also cover the current month and prospective month, which is considered on a case-by-case basis if applicable.
Who is eligible for ERAP?
Residents who meet the following criteria are eligible:
Can I apply on behalf of my tenant?
Landlords cannot apply on behalf of tenants but are encouraged to share the program details with tenants and assist tenants as they see appropriate. Registered landlords will receive notifications about tenant applications and are asked to provide rental ledgers for each tenant’s past-due rent. Prompt responses to ERAP application requests will help expedite the process and payment, if tenant application is approved.
Can a tenant in an income-restricted affordable housing complex apply for assistance?
Tenants who receive other housing benefits, like Section 8 or other housing vouchers, are eligible for assistance to cover their required percentage of rent. The Emergency Rental Assistance Program cannot duplicate housing benefits already being provided to residents.
If my tenant is approved for assistance, how long will it take to receive the money?
Every request is unique and processing eligibility and payment time will vary. Your payment could take several weeks to arrive, but you will be able to track the status of the account online. Payments will be mailed directly to the mailing address you provide when you register.
Are there eviction restrictions tied to this program?
If you have been notified that your tenant has been approved for ERAP funding and payment will cover all of the tenant’s past-due rent, you must not evict that tenant for nonpayment. Additionally, participating landlords must abide by the federal eviction moratorium.
Is it mandatory for landlords to participate in this program?
It is mandatory if you wish to receive payments to cover your approved tenants’ past-due rent. If you opt out of the program or do not agree to the registration terms and conditions, payment will be provided directly to the tenant.
If funding is received, what do I need to do for record keeping?
You must keep records proving that your tenant’s account was credited (amounts, months) for a period of at least five years. This will be needed for every tenant for whom you receive funding through ERAP. Audits may be conducted by the federal awarding agency, Inspectors General, the Comptroller General of the United States, the Bergen County Clerk, or any of their authorized representatives. You will need to allow these entities the right to access any documents, papers, or other records pertinent to the Federal award. If the County ascertains – via audit or otherwise – that you misspent awarded funds (e.g. did not apply awarded funding to your tenants’ rental arrears) then you must promptly return those funds to the County. Failure to promptly return the funds may result in the County seeking any available legal remedy.
Is there a deadline to register?
There is not a deadline for a landlord to register, but the program only runs to July 23, 2021 or as long as funding is available.
I’m having trouble submitting my Tax ID during registration. What do I do?
When registering as a landlord, you will need to enter your Tax ID number as numbers only. It won't be accepted if there are any other characters entered in the box.
If I applied for Small Business program, can I use the same log in information?
Yes, you may use the same account information but you will need to update your information to be able to proceed as a landlord in the Emergency Rental Assistance Program.
Renters – Information and FAQs
Who is eligible for ERAP?
Residents who meet the following criteria are eligible:
What documents do I need to apply for assistance?
You will need all of the following when applying:
These attachments may be in the following formats when uploaded: PDF, JPG, PNG, or Word document.
Note: If you do not attach all necessary files, your application will not be accepted, and you will not receive financial assistance.
How do I apply for assistance?
The Emergency Rental Assistance Program online application portal is open for eligible residents at or below 80% Area Media Income (AMI) or with zero income 90 days prior to application date. Review eligibility criteria and requirements before applying.
If you experience problems when applying or have questions about the program, you may call (855) 203-6952 to speak with a Customer Call Center Representative who will provide support and guidance. The call center is open from 9 AM until 6 PM est Monday through Friday.
Important Notice: Applying for the ERAP is free and one-on-one application assistance for tenants is available in English and Spanish by contacting the ERAP Call Center at the number listed above. Tenants should be wary of anyone requesting payment to complete an ERAP application.
If I’ve received assistance from Social Services in the past, can I still apply?
If you have received assistance from Bergen County Social Services, you are still eligible to apply for financial assistance, however your ERAP benefit may be reduced to reflect duplicative assistance.
What does the assistance pay for?
The funds are for payment towards your past-due rent, past-due electric bills and past-due utility bills, if applicable. If your landlord is registered through ERAP, your landlord will receive the payments directly. Past-due electric and gas bills will be handled directly through the utility providers.
If I pay with a housing benefit like in an income restricted affordable housing complex, can I apply for assistance?
Tenants who receive other housing benefits, like Section 8 or other housing vouchers, are eligible for assistance. The Emergency Rental Assistance Program cannot duplicate housing benefits already being provided to residents. The ERAP will only cover the tenant’s required rental contribution and not the federal portion.
If I have a roommate, can we both apply for assistance?
The program will only accept one application per household, including roommates. Roommates should submit one application together with all their supporting documents, including individual tax returns.
What is the deadline to apply?
Financial assistance is awarded on a first-come basis and while funding remains available. It is recommended you complete your application all at once to ensure your application is submitted before the funding is accounted for. The application window will be open between June 14, 2021 – June 23, 2021 (as long as funds are available).
Who in the household can apply for assistance?
Only one application per household will be accepted and must be in the name of the person affected by COVID-19.
What if I have a baby but they aren’t included on my lease agreement? Do they count towards my household size?
Eligibility and household size will be based off your lease agreement and/or supporting documents from your landlord, if needed. An eligibility specialist will be able to assist in the determination of household size.
Am I eligible if I meet some, but not all, of the eligibility requirements?
No. You must meet ALL eligibility requirements to be eligible.
How much will I get if I’m approved for assistance?
Once your application is accepted and you are determined eligible, your financial assistance amount for rental assistance will depend on the number of persons in your household and when your loss of wages began. Rental assistance payments will be provided directly to your landlord, if your landlord is registered with ERAP. Assistance provided can be up to 12 months of past-due rent from March 13, 2020 or later, per household. It may also cover the current month and prospective month, which is considered on a case-by-case basis if applicable.
For past-due electric or gas assistance, payments will be provided directly to the utility provider and dependent on past-due charges that are due at the time of application review and COVID-19 impact date.
If I’m approved for assistance, how long will it take to receive my money?
Every request is unique and processing eligibility and payment time will vary. Your payment could take several weeks to arrive, but you will be able to track the status of your application online. Payments will made directly to your landlord if your landlord is registered through ERAP.
What happens if my landlord declines to participate in the program?
If your landlord does not register as a program vendor and/or opts out of the program, a rental ledger completed by your landlord will be required to verify your past-due rent payment(s) for eligibility consideration. If you are approved for funding and your landlord has opted out of the program, a check will be mailed to the address you provide on your application. Note that by accepting the terms and conditions for this program, you are obligated to use the funds towards your past-due rent.
If I have applied for assistance but wish to report unsafe living conditions at my residence, what should I do?
If you believe you are experiencing unsafe living conditions your landlord has not resolved - for example, your residence has exposed electrical wiring, water leaking through the ceiling or walls, broken or missing windows, or raw sewage due to broken or malfunctioning plumbing - please call the following numbers (855) 203-6952.
If you have any questions about this program, call the ERAP Call Center at (855) 203-6952 to speak with a representative. The call center is open from 9 AM until 6 PM est Monday through Friday.